How do I know if a property is suitable for my needs?
As far as we are able, we show all the standard facilities a property has on
offer, i.e. parking, restaurant, swimming pool etc. If you are wondering
about a facility which is not shown then please assume the property does not
have it or it is not available as standard or at the shown price. For
specific enquiries please contact us.
How do I find out how much my reservation will cost?
To obtain the actual price and a nightly breakdown of the costs enter:-
the date you intend to Arrive
the number of nights you wish to Stay
the number of rooms against each room type you will need for your party.
and click the
button. You will then be presented with a detailed breakdown of the actual cost of your stay.
How do I make my reservation?
If you wish to proceed with your reservation, with the Proceed with Reservation
checked,
just complete and submit the
Booking Form.
You will receive an email confirming your instructions which you may like to review.
If you are not sure ehether to proceed you can forward this quote to youself or a friend by checking the
Send Quote to Friend
What happens when I submit my reservation request?
This site does not have live availability. Therefore, the fact that your
request shows a price does not mean it is definitely available. When you
submit the request you will immediately receive an acknowledgement. If the
booking request is successful we will subsequently debit your card and email
you a confirmation. If the booking request is unsuccessful we will contact
you by phone or email, and where possible suggest alternatives. We will not
proceed with any alternative without your agreement. Your card will not be
debited until a booking has been made. NB: If you have submitted your credit
or debit card details we will always reply. If you have not heard from us it
is important that you do not presume that we have not processed your
booking. It is more likely that our email communications have failed or not
been delivered. In this case please phone us on 0845 330 2500 (00 44 1689
882500 if you are not in UK) and ensure that you obtain a response.
Can I check availability before submitting the booking request?
Yes, just phone us on above numbers during our office hours (Monday-Friday
09:30-17:30 and Saturdays 09:30-14:30). For some properties we will be able
to tell you instantly, whilst others may be “on request” from our suppliers.
When is payment due?
Full payment is required at the time of booking if it is for within 6 weeks
of the first day booked or the booking is for under €100. Otherwise, your
card will be debited 15% and the balance will be due 6 weeks before the
first day booked. You will receive a confirming invoice showing the amount
paid, the amount outstanding and the date by which it is due.
Once your reservation is accepted you will be sent an email
confirming the details of your reservation with a
Booking Ref.
In all further dealings concerning this reservation this
Booking Ref should be quoted.
Likewise, if for any reason your reservation is rejected you will be notified by email.
Special Requests
We will always pass on your requests to the properties, but please bear in
mind that they are not guaranteed. Please make any requests known at the
time of booking. If your request is absolutely essential please make it a
condition of your booking and we will try to obtain a guarantee from the
property. Please then ensure that we confirm it to you in your booking
confirmation.
How do I alter or cancel a reservation?
If you need to alter or cancel a reservation please either telephone us on
0845 330 2500 or
email your instructions
to us.
To see details of our Alteration and Cancellation Charges please see our
Booking Conditions..
Important: If you telephone to alter or cancel please ensure you obtain an
Alteration/Cancellation Number. If you write to us or email us please ensure
you receive a response.
Are my credit card details secure?
Communication of payment information is performed using Secure Socket Layers
(SSL). This technology encrypts the information before it is sent to our
server.
This precaution not withstanding, all payment information is removed from
our web server at regular interval thus eliminating the physical link
between the internet and this data.
You can check in at most hotels as from 2.00 p.m. You are normally expected
to leave by 11.00 a.m. If you leave before 7.30 a.m you may not be able to
obtain breakfast (although most hotels at the Channel ports are organised to
serve very early breakfast).
Unless there is a 'Night Porter' service, if you are unavoidably delayed you
must telephone the hotel before 10.00 p.m to inform them of your late
arrival and obtain your room number and instructions. (You do not have to
telephone the hotel if you told us of your estimated time of arrival at the
time of booking.) The system for dealing with late arrivals varies from
hotel to hotel. Sometimes the main door of the hotel is left unlocked and
the key left in the lock of the bedroom door. However, you must let them
know you are definitely coming or they may not answer the bell. Some hotels
have an electronic system. To operate this and obtain your entry code you
need to know the 'Reservation Code'. (Hotels cannot normally give the
'Reservation Code' until the actual day of arrival). We regret we are unable
to claim refunds from hotels for unused accommodation.
